Privacy Policy
Last Updated: August 19, 2026
Sessions Wellness Center (“Sessions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health-related information you provide to us. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website, communicate with us, schedule or receive services, participate in telehealth services, or otherwise interact with Sessions Wellness Center.
This Privacy Policy is intended to explain our privacy practices and our commitment to complying with applicable federal and state privacy laws and regulations, including, where applicable, laws governing protected health information (“PHI”).
1. Information We Collect
Depending on how you interact with Sessions Wellness Center, we may collect the following categories of information:
Personal Information
This may include:
- Name
- Date of birth
- Mailing or billing address
- Email address
- Telephone number
- Account or login information
- Appointment information
- Payment and transaction information
- Communications with Sessions Wellness Center
- Emergency contact information
- Other information you voluntarily provide
Health and Medical Information
When you inquire about, schedule, or receive certain healthcare or wellness services, we may collect health-related information, including:
- Medical history
- Current medications
- Allergies
- Health conditions
- Symptoms
- Treatment history
- Laboratory results
- Vital signs
- Healthcare questionnaires and intake forms
- Information relating to consultations, treatments, prescriptions, or other services
- Information necessary to determine whether a particular service is appropriate for you
Certain health information may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and related laws when collected or maintained by a HIPAA-covered entity or business associate.
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Referring website
- Approximate geographic location
- Date and time of visits
- Website interactions
- Cookie and similar technology identifiers
2. How We Use Information
Sessions Wellness Center may use information we collect to:
- Provide healthcare and wellness services
- Schedule and manage appointments
- Communicate with patients and prospective patients
- Evaluate whether services may be appropriate for an individual
- Facilitate telehealth consultations where offered
- Process payments and transactions
- Maintain patient and customer records
- Coordinate care and treatment where applicable
- Provide customer support
- Send appointment confirmations and reminders
- Respond to questions and requests
- Operate and improve our website and services
- Maintain the safety and security of our systems
- Comply with applicable legal and regulatory obligations
- Prevent fraud or misuse of our services
- Send marketing or promotional communications where permitted by law and consistent with your communication preferences
We will not use PHI for purposes prohibited by applicable healthcare privacy laws.
3. Protected Health Information and HIPAA
Sessions Wellness Center recognizes the importance of protecting medical and health information.
To the extent Sessions Wellness Center, its healthcare providers, or affiliated healthcare entities are subject to HIPAA, PHI is handled in accordance with HIPAA, the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and other applicable federal and state healthcare privacy requirements.
Where applicable, PHI may be used or disclosed for purposes including:
- Treatment
- Payment
- Healthcare operations
- Coordination with healthcare professionals involved in your care
- Activities authorized by the patient
- Other purposes permitted or required by law
Where HIPAA applies, patients may have additional rights concerning their PHI. Those rights may be described in a separate Notice of Privacy Practices provided by the applicable healthcare provider or covered entity.
Nothing in this Privacy Policy is intended to limit rights provided under HIPAA or other applicable healthcare privacy laws.
4. Telehealth and Online Healthcare Services
Sessions Wellness Center may facilitate or provide access to telehealth consultations and other remotely delivered healthcare services.
Information submitted in connection with these services may include sensitive medical information and may be shared with healthcare professionals, laboratories, pharmacies, technology providers, or other parties when reasonably necessary to provide the requested healthcare service and as permitted by applicable law.
We take reasonable administrative, technical, and physical measures designed to protect information transmitted or maintained in connection with these services.
5. How We Share Information
Sessions Wellness Center does not sell your medical information or PHI.
We may share personal information with third parties when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.
These parties may include:
- Healthcare providers
- Laboratories
- Pharmacies
- Payment processors
- Appointment and scheduling providers
- Electronic health record or patient management providers
- Telehealth technology providers
- Website hosting and technology providers
- Communications providers
- Professional advisors
- Regulatory authorities or law enforcement when required by law
When required by applicable law, service providers that receive PHI are subject to appropriate contractual and privacy obligations, including Business Associate Agreements where applicable.
We may also disclose information if we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, court order, or governmental request.
6. SMS, Email, and Electronic Communications
If you provide your telephone number or email address, Sessions Wellness Center may use that information to communicate with you regarding appointments, services, account information, patient care, promotions, or other matters consistent with your consent and applicable law.
You may opt out of promotional email communications by using the unsubscribe mechanism included in those communications.
Where SMS marketing is offered, you may opt out by replying STOP to applicable messages.
Consent to receive promotional communications is not a condition of receiving healthcare services.
Please be aware that standard email and SMS communications may not always be completely secure. You should avoid transmitting highly sensitive medical information through unsecured communication channels unless instructed to do so.
7. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website traffic, improve functionality, measure advertising effectiveness, and understand how visitors interact with our services.
Depending on your browser and applicable law, you may be able to control certain cookies through your browser settings or other privacy controls.
Sessions Wellness Center seeks to use website tracking and advertising technologies in a manner consistent with applicable privacy and healthcare requirements. We do not knowingly authorize third-party advertising technologies to collect PHI for impermissible advertising purposes.
8. Data Security
Sessions Wellness Center maintains reasonable administrative, technical, and physical safeguards designed to protect personal and health information against:
- Unauthorized access
- Improper disclosure
- Loss
- Misuse
- Alteration
- Destruction
These safeguards may include access controls, secure technology systems, employee training, vendor controls, and other security practices appropriate to the nature of the information being maintained.
No electronic system or method of transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.
9. Data Retention
We retain personal and health information for as long as reasonably necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with healthcare record-retention requirements, satisfy legal and regulatory obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the nature of the information and applicable law.
10. Your Privacy Rights
Depending on the type of information involved and the laws applicable to your information, you may have the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information where legally permitted
- Request restrictions on certain uses or disclosures
- Request information concerning certain disclosures of PHI
- Request communications through alternative means where applicable
- Withdraw certain authorizations
- Opt out of certain marketing communications
- Obtain a copy of certain health records
Some rights may be subject to exceptions under applicable law, including healthcare record-retention requirements.
To exercise an applicable privacy right, please contact Sessions Wellness Center using the information provided below.
11. Payment Information
Payments may be processed through third-party payment processors. Sessions Wellness Center may not directly store complete payment card information when payment processing is handled by a third-party provider.
Payment processors maintain their own security and privacy practices.
12. Children's Privacy
Our website and services are not intended to solicit personal information directly from children without the involvement of a parent or legal guardian where parental or guardian consent is required by law.
Where services are provided to minors, Sessions Wellness Center will obtain consent or authorization as required by applicable law.
13. Third-Party Websites and Services
Our website may contain links to websites, platforms, or services operated by third parties.
Sessions Wellness Center is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy policies of any third-party websites or services they use.
14. Tennessee and Other Applicable Privacy Laws
Sessions Wellness Center operates in Tennessee and takes reasonable measures designed to comply with privacy, healthcare, consumer protection, and data security laws applicable to its operations and the jurisdictions in which services are provided.
If services are offered to individuals in other jurisdictions, additional privacy rights or requirements may apply.
15. Changes to This Privacy Policy
Sessions Wellness Center may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or applicable laws and regulations.
When changes are made, the revised policy will be posted on our website and the “Last Updated” date at the top of this policy will be updated.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an applicable privacy right, please contact:
Sessions Wellness Center
Knoxville, Tennessee
Website: sessionswellnesscenter.com
Please include sufficient information for us to understand and respond to your request.
17. Notice Regarding Healthcare Privacy
This website Privacy Policy describes Sessions Wellness Center's general privacy practices. Certain healthcare services may also be subject to a separate Notice of Privacy Practices describing how protected health information may be used and disclosed and explaining patients' rights regarding that information.
Where required by law, the applicable Notice of Privacy Practices will govern the handling of PHI.
